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Email us 24/7

support@diamondartclub.com

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66 West Flagler Street, Suite 900 Miami, FL 33130

Licensing inquiries

licensing@diamondartclub.com

Press inquiries

press@diamondartclub.com

Wholesale inquiries

wholesale@diamondartclub.com

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Account and Communication

HOW DO I CREATE AN ACCOUNT?

Click the link below to go to the account page to create an account. Enter your information and follow instructions in email to complete your account setup.

Click here to create your account.


HELP! I FORGOT MY PASSWORD!

You can reset your password by going to the login page and clicking "Forgot Your Password?". You will be prompted to submit your email address. Once submitted, you will receive follow up instructions by email to reset your password.

Click here to reset your password.


HOW DO I SIGN UP FOR YOUR NEWSLETTER?

HOW DO I EDIT MY ACCOUNT INFORMATION?

If you need to change your account name or account email address, please get in touch with support@diamondartclub.com. To change your shipping address, please log in to your account and click on Account > My Account > View Addresses.


HOW DOES THE REWARDS PROGRAM WORK?

Become a Diamond Art Club Insider member for FREE and start your journey into calming creativity. Earn points toward valuable rewards & gain access to exclusives offers. Just create an account & enjoy the first 500 points on us!

Click here to learn more about our rewards program!


WHY HAVE I STOPPED RECEIVING EARLY ACCESS EMAILS?

If you have stopped receiving early access emails, it could be due to changes in your subscription preferences, technical issues, or emails being marked as spam. Please check your spam or promotions folder and ensure that our email address is added to your contacts. If the issue persists, contact us at support@diamondartclub.com for assistance.


WHY AM I NO LONGER RECEIVING ANY EMAILS FROM YOU?

If you are no longer receiving any emails from us, it could be because of changes in your subscription preferences, email address updates, or technical issues such as emails being marked as spam. Make sure to check your spam or promotions folder and add our email address to your contacts. If you still face the issue, please reach out to support@diamondartclub.com for help.


HOW DO I SIGN UP FOR SMS NOTIFICATIONS?

For US customers who want to receive our text messages, you can join our SMS list by sending the 3 letters DAC to 49877. SMS notifications are not available outside of the US.


WHY AM I NOT RECEIVING TEXT MESSAGES ANYMORE?

You may have unsubscribed to our SMS list. You can join our SMS list by sending the 3 letters DAC to 49877.


WHAT IS AN EMAIL REVIEW REQUEST?

Approximately three weeks after your order has shipped, you will receive an automated review request asking you to review your purchase. By reviewing your order and posting photos, you'll be able to earn points as explained on our rewards page.


WHY DIDN'T I RECEIVE POINTS FOR MY SUBMITTED REVIEWS?

Please note that our system only counts points for reviews made with an email invite, and you can only earn points once every seven days.


IS THERE A MOBILE APP AVAILABLE FOR YOUR STORE?

Yes - we have an app compatible for both iOS and Android devices.


WHEN WILL YOU BE RESTOCKING?

We understand your eagerness to stay informed about our upcoming restocks for Diamond Art Club, but regrettably, we cannot confirm specific dates at the moment due to their potential to change.

Nevertheless, we can keep you posted as soon as the diamond art kit you desire is back in stock. It's a breeze! Simply navigate to the product you're eyeing, choose the appropriate size on the product page, and if it's out of stock, you'll see an option to sign up for a restock alert. Input your email, and we'll notify you directly in your inbox when it's back!

To stay up-to-date on restocks as soon as they're available, download our mobile app (Android; iOS) and receive push notifications informing you about restocks.


HOW DO I SIGN UP FOR RESTOCK ALERTS?

If you would like to receive back-in-stock notifications via email, please enter your email on the product page for the specific item you're interested in. You will receive an email as soon as it is restocked. Alternatively, you can download our iOS app and sign up for alerts via push notifications. Please note that back-in-stock alerts on our Android mobile app do not work. If you are using an Android device, we recommend entering your email on our website to receive notifications.


Orders and Shipping

WHAT IS MY ORDER NUMBER?

After placing an order on our website, you will reach the Thank You page with your order number. Shortly thereafter, you will receive an order confirmation email, which also includes your order number.

To locate the order number for a pending on our website:

  1. Log in.
  2. Go to the "My Account" page.
  3. Scroll down to "Order History".
  4. You will see the list of all your orders.

CAN I ADD SOMETHING OR CHANGE MY ORDER AFTER PLACING IT?

If your order hasn't been picked & packed yet, we'll be able to accommodate and make the desired changes.


HOW DO I TRACK MY PACKAGE?

To track your package, you can log in to your account to view your order history. Once your package has shipped, a tracking number will also be provided to you through email.


MY ORDER IS LATE!

We are so sorry that your order did not arrive to you by the "approximate ship date" associated with your order. The "approximate ship date" is our best estimate as to when your package will arrive.

We suggest contacting the postal carrier responsible for delivering your package.


CAN I PICK UP MY ORDER?

Sorry, we don't offer in-person pick-ups. All orders are processed and shipped from our contracted 3rd party distribution centers.


CAN I CHANGE MY DELIVERY ADDRESS?

If you just placed your order, please e-mail us at support@diamondartclub.com as soon as you can with your order number and request the shipping address update. Once your order status has been processed, we have a tiny window in which we can make the change. Please keep in mind that once an order has been placed and is in process, we may not be able to update the delivery address.


HOW LONG WILL IT TAKE FOR MY ORDER TO SHIP?

Unless otherwise instructed in your confirmation email, all orders are processed and shipped within 24 hours (excluding weekends and holidays.)


DO YOU SHIP TO P.O. BOXES?

Unfortunately, we no longer ship to P.O boxes due to fraud and issues with the shipping carriers.


DO YOU OFFER FREE SHIPPING?

Yes, we do offer free U.S shipping for orders $75. Read more about shipping policy here.


WHY IS MY PAINTING PIXELATED?

Smaller paintings cannot be as detailed due to the nature of this type of art. Read more here.


WHAT'S THE RATE FOR SHIPPING OVERSEAS?

Rates for shipping overseas do vary. Simply enter the necessary information and the shipping cost is automatically calculated during checkout.


WHY IS SHIPPING MORE EXPENSIVE FOR SOME ITEMS?

Some factors that can impact the cost of shipping is the location of delivery, weight of your package, and delivery time.


MY PACKAGE HAS BEEN MARKED AS DELIVERED BUT I HAVEN'T RECEIVED IT. CAN YOU PLEASE RE-SHIP?

Unfortunately, that is not something we can assist with. If a package has been marked as delivered by the postal carrier, we are not able to issue a replacement unless the shipment is being returned to us. We suggest getting in touch with the postal service directly.


Returns, Refunds, and Cancellations

WHAT IS YOUR RETURN POLICY?

You can read about our return policy here.


WHAT IS YOUR CANCELLATION POLICY?

You can read about our cancelation policy here.


WHO PAYS THE SHIPPING RETURN FEES?

You must send back the unwanted product(s) at your own expense. We highly recommend shipping your piece(s) back via Fedex/UPS not USPS.


HOW DO I INITIATE A RETURN?

Simply a quick message to support@diamondartclub.com letting us know to expect your return and we'll take care of the rest for you.


WHEN WILL I RECEIVE MY REFUND?

Your refund will be issued back to your card the day we receive your return.


WHAT IF AN ITEM HAS BEEN USED?

Unfortunately, we don't accept returns for used items.


IS THERE A TIME LIMIT?

Yes, you must initiate your return no later than 30 days after receiving your order.


ARE THERE RESTOCKING FEES?

No, there aren't.


HOW CAN I REGISTER THE WARRANTY FOR KITS PURCHASED ON AMAZON OR FROM OTHER AUTHORIZED RETAILERS?

Register your product within 30 days of purchase to activate your warranty and insurance benefits: https://www.diamondartclub.com/pages/warranty-registration


Promos and Rewards

DO YOU HAVE ANY DISCOUNTS FOR FIRST-TIME CUSTOMERS?

We LOVE to set our customers up with discounts and promotions that are exclusive to members of our website! We encourage all new customers to sign up for DAC Insider, our first-ever rewards program before they do anything else. (Find details here)

After you set up your account and make your first purchase, you will receive a welcome with email with an additional first-time buyer discount! We love giving our customers extra DAC goodies and rewards-- and we continue to give as you place more orders!


DO YOU HAVE ANY PROMOS/DEALS GOING ON?

To stay up to date with the latest deal, sign up for our Newsletter. We usually email our latest deal/coupon code to our newsletter subscribers so make sure to sign up!


MY CODE DOESN'T WORK!

Some codes have limitations. Certain codes work only for specific products and some have a one-time only use. Please note that all promos exclude Gift Cards, shipping, taxes & customs fees.


HOW DO I REDEEM A CODE?

Once you have personalized your order and proceed to checkout, you will reach the "Payment Information" page. On the right hand side you will see a "Gift card or discount code" box. In the space provided, enter in your gift card code or coupon code. Next, click "Apply". For any remaining balance, your credit card will NOT be charged until you “Confirm Order” on the next screen.


IS THERE AN EXPIRATION FOR REWARDS POINTS?

Yes, points expire after 180 days of account inactivity.


HOW DO I KEEP MY POINTS ACTIVE?

To keep your points active and growing, you can:

  1. Make a purchase every six months, using either cash or a gift card, regardless of the amount.
  2. Use your points in any way you like, such as placing an order or generating a rewards code.
  3. Earn points through various actions, like leaving a product review via an email invitation.

HOW DO I REDEEM MY REWARDS POINTS?

To redeem your rewards points, you will need to login to your Diamond Art Club account here. You then click on the pink DAC insider on the bottom left corner of the screen to see your balance. To redeem your points, you can click on Spend Points.


MY REWARDS CODE DOESN'T WORK!

Check the code hasn't expired and that no other codes have been applied. Only one code a time can be used.


CAN I COMBINE CODES?

You can only redeem up to one code per order. Codes cannot be combined.


HOW DOES THE EARLY ACCESS PROCESS WORK?

The early access process works as follows:

  1. Diamond and Ruby members receive early access to new releases via email and SMS notifications, typically 45 to 30 minutes before the general release.
  2. App users receive a push notification 30 minutes before the general release, alerting them to the upcoming availability of new designs.

This early access process allows Diamond and Ruby members to have the first opportunity to purchase new designs, while also providing a heads-up for app users.


HOW DOES DAC INSIDER WORK?

Click here for detailed information on our rewards program!


CAN I STACK MY DAC INSIDER REWARDS WITH OTHER PROMOTION CODES?

You can use your insider rewards at any time, however, they cannot be combined with other promotional coupons that are being offered.


Product Issues and Support

HELP! MY ITEM IS DAMAGED!

If your artwork is damaged, it comes with a lifetime warranty from Diamond Art Club! Read more about damage insurance here.


WHAT HAPPENS WHEN I REPORT AN ERROR OR E-MAIL YOU?

When you e-mail us, the information is submitted to our customer service department.

Cases are addressed by our Customer Service agents individually- case by case and you are guaranteed to receive a response within 24 hours.

Please refrain from sending multiple emails regarding the same issue as this duplication will cause us to create multiple cases for the same issue.


HELP! I AM MISSING DIAMONDS!

We are very sorry to hear this, but are here to help! All Diamond Art Club kits (excluding clearance items) come with lifetime missing diamond protection. Please reach out to support@diamondartclub.com with your order confirmation number and missing DMC code. One of our Customer Service representatives will be able to help assist.


WHAT SHOULD I DO IF MY ADHESIVE LOSES ITS STICKINESS?

If your adhesive loses its stickiness, you can try the following options:

  1. Gently clean the adhesive area with a damp cloth or baby wipe to remove any dust or debris.
  2. Carefully heat the area using a blow dryer on a high heat/low air volume setting to restore the adhesive's pliability.


If none of these options work, you can purchase our specially formulated diamond painting glue here


HOW DO I REMOVE AN OBJECT THAT IS STUCK TO MY CANVAS?

Please contact our Customer Support team for further assistance.


I MISPLACED OR HAVE A DAMAGED STICKER SHEET, WHAT SHOULD I DO?

If you’ve misplaced or damaged your sticker sheet, email support@diamondartclub.com. We'll send you a virtual copy to print as a one-time courtesy. Please note that sticker sheet files aren't readily available and need our design team's intervention, so only request them in real emergencies.


Diamond Painting


WHERE CAN I FIND DIAMOND PAINTING INSTRUCTIONS?
  1. Your diamond painting kit will include a canvas, diamond applicator (pen), wax and tray. Remove all of the items from the package.
  2. Lay out the canvas on a clean, flat surface. You will notice that printed directly on the canvas is a chart with your diamonds that are labeled with a number that corresponds to a symbol. You will need to match the corresponding color of diamonds to the symbols and place them on the canvas accordingly.
  3. Choose a single color diamond to get started with. Pour a small amount of diamonds in the tray. If you hold it at a slight angle and gently shake it back and forth the diamonds will settle right side up so they are facing the correct way to pick them up with the applicator.
  4. Peel back a small section of the plastic film to work on at one time. It's best and easiest to work on a small section at a time. It is important to keep the canvas covered when you aren't working on it.
  5. A pink square that comes with the kit is the wax. Peel back the clear plastic on the wax, and dip the tip of the applicator to fill it with wax.
  6. You can then pick up the diamonds as they will easily stick to the tip of the applicator. Once picked up, carefully press the diamond onto its corresponding symbol on the canvas.
  7. Always remember to add a little bit more wax if the pen seems like it doesn't pick up the diamonds anymore.
  8. Repeat the process until you are done!

Click here to learn more about creating a diamond painting.


ROUND OR SQUARE DIAMONDS?

When it comes to square diamond drills and round diamond drills, there is no clear-cut winner. Both are amazing in their own ways. When purchasing from Diamond Art Club®, there is no guessing involved! Our kits are offered in specifically selected diamond shapes and canvas sizes to help create the best outcome possible for the price point. For example, if you choose a mandala design, it might have round diamonds because they work perfectly for that type of composition. But for a landscape, our designers are more likely to use square diamonds. We want to make it easy to paint with diamonds and supply only the highest quality kits and materials. Whether you choose one with round diamond drills or square diamond drills, you can rest assured that you are getting a quality product that will allow you to create the most beautiful diamond painting artwork on the market today.

Click here to learn more about the differences between Round and Square Diamonds.


WHY CAN'T I CHOOSE A SIZE OR DIAMOND SHAPE?

If you are unable to choose a size or diamond shape for a particular design, it may be because the design is available only in a specific size and shape, optimized to achieve the best possible result. Designers often select the most suitable size and diamond shape to ensure that the final artwork captures all the necessary details and provides the desired visual effect. This is done to maintain the quality and integrity of the artwork, ensuring customer satisfaction.


WHAT ARE THE AURORA BOREALIS (AB) DIAMONDS?

Aurora Borealis (AB) diamonds are specially coated diamond drills that have an iridescent finish. This coating gives the diamonds a unique, shimmering effect that mimics the colors of the Northern Lights (Aurora Borealis). AB diamonds add an extra dimension of sparkle and depth to your diamond painting, enhancing the overall appearance and making it stand out.


WHAT ARE FAIRY DUST DIAMONDS?

Fairy Dust Diamonds are an exclusive type of diamond drills that are designed to add extra sparkle and shine to your diamond painting. They have a unique glittery effect, which gives them an enhanced reflective quality, making your artwork more eye-catching and visually appealing.


WHAT ARE ELECTRO DIAMONDS?

Electro Diamonds are a special type of diamond drills that feature an electric, metallic-like finish. This finish provides the diamonds with a distinctive and vibrant shine, which adds a unique visual appeal to your diamond painting. Electro Diamonds can help to create stunning effects and enhance the overall appearance of your artwork, making it stand out with their vivid, reflective quality.


WHAT ARE GLOW-IN-THE-DARK DIAMONDS?

Glow-in-the-Dark Diamonds are a unique type of diamond drills that have the ability to absorb light and then emit a soft glow when in the dark. These diamonds provide a stunning, luminous effect to your diamond painting, adding an extra dimension of visual appeal. When used in specific areas or throughout your artwork, Glow-in-the-Dark Diamonds create a captivating, magical look, making your diamond painting even more impressive and memorable.


WHAT ARE IRIDESCENT DIAMONDS?

Iridescent Diamonds are a special type of diamond drills that feature a lustrous, multicolored surface. This iridescent finish causes the diamonds to exhibit a rainbow-like effect, displaying a spectrum of colors as the light hits them from different angles. Iridescent Diamonds add a unique and visually striking element to your diamond painting, enhancing its overall appearance and making it more vibrant and eye-catching.


WHAT CAN I DO IF MY DIAMONDS HAVE STATIC IN THEM?

If your diamonds have static, you can try the following solutions:1. Place the diamond bags in the freezer for a few hours.2. Put small pieces of laundry sheets in a baggie with the diamonds and crush them around.3. Place a quarter or coin with the diamonds in an empty pill bottle and shake them together.These options should reduce the static between drills. If none of these suggestions work, please let us know.


CAN YOU PROVIDE A LIST OF ALL THE DIAMOND COLORS YOU OFFER?

To access a list of all the diamond colors we offer, please join our VIP, Customers-only Facebook Group. You can download the list from there.


ARE THERE ENOUGH DIAMONDS INCLUDED IN MY KIT, AND DO YOU PROVIDE EXTRA DIAMONDS?

Yes, our diamond bags are weighed to ensure enough diamonds are included in each kit. If you run out of a color, please contact our Customer Support team for further assistance.


WHAT IS THE DIFFERENCE BETWEEN HAND-RENDERED AND AUTOMATICALLY RENDERED DESIGNS?

What makes our company different is that we have graphic designers who spend 8 to 14 hours translating each image into Diamond Art. Other companies use automated computer software, and each image takes less than 60 seconds to chart, and the results for those types of paintings do not look good.


DO YOU PROVIDE CUSTOM DIAMOND ART KITS?

Our Custom Diamond Art kit, which allowed you to upload your own photo and turn it into a diamond painting, has been discontinued since 2019. We no longer offer this option because the results were inconsistent. We cannot manually render each image, as that process takes 8 to 14 hours per image.


WHY ARE PRICES HIGHER FOR CUSTOMERS OUTSIDE THE US?

Prices are higher for customers outside the US due to additional markups per country. These markups include taxes, fees, and a weighted shipping average applied to the price of each product, along with the exchange rate conversion. We have specific pricing for each individual country we ship to.


WHY DOES THE CONVERSION RATE FROM USD TO MY LOCAL CURRENCY SEEM HIGHER THAN USUAL?

The conversion rate from USD to your local currency may seem higher than usual due to fluctuations in exchange rates, potential additional fees (such as service charges or transaction fees imposed by your bank or payment processor), and the markup per country we apply (as mentioned in the previous response regarding higher prices for customers outside the US). This markup includes taxes, fees, and a weighted shipping average applied to the price of each product, along with the exchange rate conversion. Keep in mind that exchange rates are constantly changing, and it is always a good idea to check the current rate with a reliable source or your financial institution before making a purchase.


Collaboration and Social Media

HOW DO I FOLLOW YOU ON YOUR SOCIAL PLATFORMS?

We would love to connect with you! Just add us on our social media below!


ARE YOU PLANNING A SPECIAL EVENT OR MEET-UP?

Please email your request to (press@diamondartclub.com). Be sure to include your website/ social channels, type of event you're planning and other details. We look forward to hearing from you!


HOW CAN I JOIN YOUR FACEBOOK VIP GROUP?

Want to connect with like-minded crafters? Click to join our VIP Facebook Group! https://www.facebook.com/groups/diamondartclub3


WHY IS MY FACEBOOK VIP GROUP JOIN REQUEST IS GETTING DENIED?

The team managing the group checks for two things:

  1. That the email address provided has a verified purchase history on their DAC account, and
  2. That the Facebook name is exactly the same as the name on the DAC account.

If both requirements are satisfied, please resend your join request to the VIP group.


HOW DO I BECOME AN AFFILIATE?

I HAVE A PR OR BLOGGING REQUEST!

If you are a blogger or have a press inquiry, please email (press@diamondartclub.com) Please provide us with your social channels and any other information that might give us a better understanding of your community. We look forward to working with you!


Payment and Security

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We currently accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Apple Pay, Sezzle (US only), and AfterPay.


DO YOU TAKE PAYPAL?

Yes, we do!


CAN I PAY IN INSTALLMENTS?

Yes, we accept installment payments through the following services:

  1. Sezzle: Available for customers in the USA and Canada
  2. Afterpay: Available for customers in the USA, Canada, Australia, New Zealand, and the UK

IS MY CREDIT CARD INFORMATION SECURE ON YOUR WEBSITE?

All payments on our website are processed through a secure server. Your personal and payment details are kept safe.


Website

I AM HAVING ISSUES ACCESSING YOUR WEBSITE.

You can try clearing your browser's cache and cookies or try accessing the website using a different browser. Alternatively, you can try accessing the website on a different device or internet connection to see if the issue persists. If you are still having issues, please contact our Customer Support team for further assistance.


HELP! THE DISCOUNT CODE DOES NOT WORK!

Make sure that you are using the correct discount/rewards code. If you are using the correct code and you still get an error message, please contact our Customer Support team for further assistance.


HOW DO I CREATE A WISHLIST? HOW CAN I ADD ITEMS TO MY WISHLIST?

Go to Account > My Wishlist > Create a New Wishlist. To add an item to your wishlist, click the "heart" icon next to the artwork title.


Policies and Contact Information

WHAT IS YOUR CONTACT INFORMATION AND BUSINESS HOURS?

support@diamondartclub.com - available 24/7


WHAT ARE YOUR TERMS & CONDITIONS?

WHAT IS YOUR PRIVACY POLICY?