How does free shipping work?
We offer free shipping in the United States for all orders over $75.00. As we ship via USPS, UPS, FedEx & DHL eCommerce, the choice of carrier is based upon your delivery zip code and the contents of your order.
Where is my order coming from?
All orders ship from New Jersey, United States.
When will you ship my order?
We do our best to ship all in-stock orders within 24 business hours unless we are experiencing a high volume of orders which can happen from time to time.
Typically, in-stock orders placed before 11:00 AM PT / 2:00 PM ET from Monday to Friday ship the same day. Orders placed after 11:00AM PT / 2:00PM ET from Monday to Friday ship the following business day.
How long does it take to receive my order?
All U.S. orders are delivered within 3 to 6 business days (including Hawaii & Alaska). For an additional fee, expediting shipping with FedEx is also offered at checkout for eligible regions.
For international orders with DHL, delivery times are 7 to 21 business days on average. For international orders with UPS Worldwide Expedited, delivery times are 3 to 5 business days).
Are there duty & custom fees associated when ordering from outside the United States?
If you live outside of the United States, there may be duty & custom fees associated with your order. The shipping fee we charge only covers shipping.
We are not responsible for any duty & fees charged by your local government and no refunds will be issued for packages that are returned for failure to pay duty fees.
Where can I track my order?
You will receive an email with a tracking number when your order is shipped. Simply click on "View my Order" and you will be taken to the tracking page.
My package has been marked as delivered but I haven't received. Can you please reship?
Unfortunately, that is not something we can assist with. If a package has been marked as delivered by the postal carrier, we are not able to issue a replacement unless the shipment is being returned to us. We suggest getting in touch with the postal service directly.
Do you ship Worldwide?
Almost. If we ship to your country, it will be available for you to select when entering your shipping address during checkout.