Contacto y preguntas frecuentes

After placing an order on our website, you will reach the Thank You page with your order number. Shortly thereafter, you will receive an order confirmation email, which also includes your order number.

To locate the order number for a pending on our website:

1. Log in.
2. Go to the "My Account" page.
3. Scroll down to "Order History".
4. You will see the list of all your orders.

To track your package, you can log in to your account to view your order history. Once your package has shipped, a tracking number will also be provided to you through email.

We are so sorry that your order did not arrive to you by the "approximate ship date" associated with your order. The "approximate ship date" is our best estimate as to when your package will arrive.

We suggest contacting the postal carrier responsible for delivering your package.

We can make changes if your order hasn’t yet reached our distribution center for processing. Email [email protected] as soon as possible with your order number and the changes you’d like to make.

Orders move quickly, so changes aren’t guaranteed. Once our distribution center has received your order for processing, we can no longer edit it.

We don’t offer in-person pickup. All orders ship from our distribution center in Avon, Indiana, USA.

If you just placed your order, please e-mail us at [email protected] as soon as you can with your order number and request the shipping address update. Once your order status has been processed, we have a tiny window in which we can make the change. Please keep in mind that once an order has been placed and is in process, we may not be able to update the delivery address.

Shipping is calculated separately for each order when you check out. When possible, we may pack multiple orders together, but combining shipments does not combine the orders or change their original shipping charges.

We’re unable to refund those charges when shipments are combined. If you’d like your items assessed together for shipping, place them in a single order whenever possible.

We strive to ship in-stock orders within 24 business hours, excluding weekends and holidays. During periods of high order volume, shipping may take longer.

We’re unable to deliver to P.O. boxes or APO/FPO addresses. Please use a physical street address at checkout.

If you live in a rural area and can’t receive deliveries at your street address, contact [email protected] before ordering so we can help you explore the available options.

Yes, we do offer free U.S shipping for orders $75. Read more about shipping policy here.

Rates for shipping overseas do vary. Simply enter the necessary information and the shipping cost is automatically calculated during checkout.

We know that’s worrying. Check around your delivery address and with anyone who may have accepted the package. Carriers sometimes mark a package as delivered before it arrives, so please allow two business days after the delivery scan.

If it still hasn’t arrived, email [email protected] with your order number so we can help with the next steps. If you believe it was delivered to the wrong address, contact the carrier to open a claim.

We’re unable to replace packages marked as delivered unless the shipment is returned to us.

If your artwork is damaged, it comes with a lifetime warranty from Diamond Art Club! Read more about damage insurance here.

When you e-mail us, the information is submitted to our customer service department.

Cases are addressed by our Customer Service agents individually- case by case and you are guaranteed to receive a response within 24 hours.

Please refrain from sending multiple emails regarding the same issue as this duplication will cause us to create multiple cases for the same issue.

We are very sorry to hear this, but are here to help! All Diamond Art Club kits (excluding clearance items) come with lifetime missing diamond protection. Please reach out to [email protected] with your order confirmation number and missing DMC code. One of our Customer Service representatives will be able to help assist.

Email [email protected] with your order number, kit name and a clear photo of the affected area before applying heat, cleaners or extra adhesive. Let us know whether anything spilled on or stuck to the canvas.

We’ll help identify the cause and recommend the appropriate next step. Adhesive defects are covered under the terms of our Lifetime Warranty.

Please contact our Customer Support team for further assistance.

Email [email protected] with your order number and kit name. We can provide a printable digital copy as a one-time courtesy so you can get back to organizing your project.

Register your product within 30 days of purchase to activate your warranty and insurance benefits: https://www.diamondartclub.com/pages/warranty-registration

You can read about our return policy here.

You can read about our cancelation policy here.

You must send back the unwanted product(s) at your own expense. We highly recommend shipping your piece(s) back via Fedex/UPS not USPS.

Simply a quick message to [email protected] letting us know to expect your return and we'll take care of the rest for you.

We issue your refund to your original payment method as soon as your return has been inspected. Inspections are usually completed within 72 hours of receiving your item. Your bank or payment provider may need additional time to show the refund in your account.

Unfortunately, we don't accept returns for used items.

Yes, you must initiate your return no later than 30 days after receiving your order.

No, there aren't.

Open My account and enter your email address. We’ll send you a one-time verification code to sign in—no password needed.

If you’ve ordered from us before, use the same email address so you can access your existing orders.

No password is required for your Diamond Art Club account. Sign in with your email address and enter the one-time verification code sent to your inbox.

If the code has not arrived, check your spam or junk folder. If you still need help, email [email protected].

Go to My account

Click here to sign up for our Newsletter

If you need to change your account name or account email address, please get in touch with [email protected]. To change your shipping address, please log in to your account and click on Account > My Account > View Addresses.

If you have stopped receiving early access emails, it could be due to changes in your subscription preferences, technical issues, or emails being marked as spam. Please check your spam or promotions folder and ensure that our email address is added to your contacts. If the issue persists, contact us at [email protected] for assistance.

If you are no longer receiving any emails from us, it could be because of changes in your subscription preferences, email address updates, or technical issues such as emails being marked as spam. Make sure to check your spam or promotions folder and add our email address to your contacts. If you still face the issue, please reach out to [email protected] for help.

For US customers who want to receive our text messages, you can join our SMS list by sending the 3 letters DAC to 49877. SMS notifications are not available outside of the US.

You may have unsubscribed to our SMS list. You can join our SMS list by sending the 3 letters DAC to 49877.

Approximately three weeks after your order has shipped, you will receive an automated review request asking you to review your purchase. By reviewing your order and posting photos, you'll be able to earn points as explained on our rewards page.

Yes - we have an app compatible for both iOS and Android devices.

We understand your eagerness to stay informed about our upcoming restocks for Diamond Art Club, but regrettably, we cannot confirm specific dates at the moment due to their potential to change.

Nevertheless, we can keep you posted as soon as the diamond art kit you desire is back in stock. It's a breeze! Simply navigate to the product you're eyeing, choose the appropriate size on the product page, and if it's out of stock, you'll see an option to sign up for a restock alert. Input your email, and we'll notify you directly in your inbox when it's back!

To stay up-to-date on restocks as soon as they're available, download our mobile app (Android; iOS) and receive push notifications informing you about restocks.

If you would like to receive back-in-stock notifications via email, please enter your email on the product page for the specific item you're interested in. You will receive an email as soon as it is restocked. Alternatively, you can download our iOS app and sign up for alerts via push notifications. Please note that back-in-stock alerts on our Android mobile app do not work. If you are using an Android device, we recommend entering your email on our website to receive notifications.

Yes! Use WELCOME10 at checkout for 10% off your first order. Enter the code before completing your purchase and check that the discount appears in your order total.

To stay up to date with the latest deal, sign up for our Newsletter. We usually email our latest deal/coupon code to our newsletter subscribers so make sure to sign up!

Some codes have limitations. Certain codes work only for specific products and some have a one-time only use. Please note that all promos exclude Gift Cards, shipping, taxes & customs fees.

Make sure that you are using the correct discount/rewards code. If you are using the correct code and you still get an error message, please contact our Customer Support team for further assistance.

Once you have personalized your order and proceed to checkout, you will reach the "Payment Information" page. On the right hand side you will see a "Gift card or discount code" box. In the space provided, enter in your gift card code or coupon code. Next, click "Apply". For any remaining balance, your credit card will NOT be charged until you “Confirm Order” on the next screen.

Yes. Your rewards points expire 180 days after your most recent purchase. Each new purchase resets that 180-day period.

Earning points through other activities, redeeming points or signing in is not guaranteed to reset the expiration clock.

Yes. Your rewards points expire 180 days after your most recent purchase. Each new purchase resets that 180-day period.

Earning points through other activities, redeeming points or signing in is not guaranteed to reset the expiration clock.

Sign in and visit Diamond Insider Rewards. In the Redeem your rewards section, choose an available reward and follow the prompts to exchange your points.

Your rewards panel shows your points balance and the options available to you.

Check the code hasn't expired and that no other codes have been applied. Only one code a time can be used.

You can only redeem up to one code per order. Codes cannot be combined.

The early access process works as follows:

1. Diamond and Ruby members receive early access to new releases via email and SMS notifications, typically 45 to 30 minutes before the general release.
2. App users receive a push notification 30 minutes before the general release, alerting them to the upcoming availability of new designs.

This early access process allows Diamond and Ruby members to have the first opportunity to purchase new designs, while also providing a heads-up for app users.

Become a Diamond Art Club Insider member for FREE and start your journey into calming creativity. Earn points toward valuable rewards & gain access to exclusives offers. Just create an account & enjoy the first 500 points on us!

Click here to learn more about our rewards program!

Click here for detailed information on our rewards program!

You can use your insider rewards at any time, however, they cannot be combined with other promotional coupons that are being offered.

Please note that our system only counts points for reviews made with an email invite, and you can only earn points once every seven days.

Treasure Quest Cards are a fun bonus included with your purchase, adding an extra layer of excitement—like finding a prize in a cereal box! Each card has a different level of rarity, making them collectible. Additionally, these cards can be redeemed for gift cards and other rewards, such as custom paintings and cover minders that will soon be added, if you choose to participate in the program.

There are four levels of Treasure Quest cards: Bronze, Silver, Gold, and Black. Bronze cards are the most common, while Black cards are the rarest. A card’s value generally correlates with the size and cost of the kit—larger and more expensive kits have a higher chance of including a high-value card, while smaller and less expensive kits have a lower chance.

To claim a reward, you'll need a specific combination of cards. Bronze, Silver, and Gold cards work together to unlock a Treasure Quest reward. Black cards are the rarest and most valuable, and they can only be used in combination with other Black cards.

Only our core canvas kits include Treasure Quest cards. Products like Mini Dazzles™, Frameables™, Sparkle Pals™, and others do not come with these cards.

Treasure Quest cards are never guaranteed to be included in our canvas kits due to several reasons such as licensing agreements, operational logistics, and other factors. Canvas Kits produced before July 1st, 2024, are guaranteed not to include a Treasure Quest card. Kits produced after this date are more likely to include one, but again, this is not guaranteed.

Unfortunately, we cannot replace or provide new Treasure Quest Cards if they are missing or damaged.

Due to logistical reasons, we cannot offer this service.

Yes! Treasure Quest gift cards can be stacked with other discount codes, rewards, and even other gift cards.

Currently, Treasure Quest Cards do not have an expiration date. However, this could change in the future. If an expiration date is implemented, we will announce it publicly via email and social media, providing a 90-day period to redeem cards produced before the specified date.

Once you claim a Treasure Quest reward, you must use it within 6 months, or it will automatically expire.

While the combinations needed to unlock each reward are unlikely to change, we cannot guarantee they will remain the same indefinitely.

If a Treasure Quest Card code was entered but the redemption was not completed, the code is not stored in your account. You’ll need to enter all the codes and redeem them in one session, as the system doesn’t save partial progress.

We’d love to, but hand-rendering is a very time-intensive process that takes 8 to 12 hours per image. It’s only practical when we produce a large number of kits with the same design available for sale, which helps cover the costs. For custom kits, we use software to automatically render the images, but our pixel artists still add a personal touch by refining details and adding special enhancements like AB drills and Fairy Dust for a polished finish.

You can submit any high-resolution personal photo or artwork that you’ve created yourself, or that you have written permission from the artist to use. We won’t accept artwork from any current or former Diamond Art Club artists, and we also won’t accept anything we deem to be fan art.

Custom kits are automatically rendered by software, so they won’t have the same level of detail and crispness as our standard kits, which are fully hand-rendered to achieve the exceptional quality Diamond Art Club is known for.

Yes, but only when all of the following conditions are met:

• The artist is still licensed with Diamond Art Club
• The design is discontinued
• It must be a design Diamond Art Club released in the past (we can’t produce designs we never released)
• The artist provides written approval, and you share it with us
• It will be produced using the same exact chart we used before, with no changes (no resizing, no special drills, no other modifications)

Absolutely! Trading cards is part of the fun. You can trade them in the official Diamond Art Club-sponsored Facebook group for Treasure Quest Cards. Additionally, the codes on the back of the cards can be transferred to someone else, so they don’t have to be redeemed by the person who purchased the kit.

Once a code is used to claim a Treasure Quest reward, it cannot be reused.

We love hearing from you! Please send any questions or suggestions via email to [email protected], and someone will get back to you as soon as possible. If we receive questions that could benefit others, we’ll update this FAQ accordingly.

Click here to learn more about Diamond Painting

1. Your diamond painting kit will include a canvas, diamond applicator (pen), wax and tray. Remove all of the items from the package.
2. Lay out the canvas on a clean, flat surface. You will notice that printed directly on the canvas is a chart with your diamonds that are labeled with a number that corresponds to a symbol. You will need to match the corresponding color of diamonds to the symbols and place them on the canvas accordingly.
3. Choose a single color diamond to get started with. Pour a small amount of diamonds in the tray. If you hold it at a slight angle and gently shake it back and forth the diamonds will settle right side up so they are facing the correct way to pick them up with the applicator.
4. Peel back a small section of the plastic film to work on at one time. It's best and easiest to work on a small section at a time. It is important to keep the canvas covered when you aren't working on it.
5. A pink square that comes with the kit is the wax. Peel back the clear plastic on the wax, and dip the tip of the applicator to fill it with wax.
6. You can then pick up the diamonds as they will easily stick to the tip of the applicator. Once picked up, carefully press the diamond onto its corresponding symbol on the canvas.
7. Always remember to add a little bit more wax if the pen seems like it doesn't pick up the diamonds anymore.
8. Repeat the process until you are done!

Click here to learn more about creating a diamond painting.

Round diamonds leave small spaces between them for a softly textured, sparkling finish. Square diamonds fit snugly edge to edge, helping neighboring diamonds guide one another into alignment. Some people find that natural fit easier, with less precise positioning needed as a section fills. Both shapes are a great place to start. Choose the artwork and finish you love. Our designers select the diamond shape and canvas size to bring out each artwork’s detail.

Click here to learn more about the differences between Round and Square Diamonds.

If you are unable to choose a size or diamond shape for a particular design, it may be because the design is available only in a specific size and shape, optimized to achieve the best possible result. Designers often select the most suitable size and diamond shape to ensure that the final artwork captures all the necessary details and provides the desired visual effect. This is done to maintain the quality and integrity of the artwork, ensuring customer satisfaction.

Aurora Borealis (AB) diamonds are specially coated diamond drills that have an iridescent finish. This coating gives the diamonds a unique, shimmering effect that mimics the colors of the Northern Lights (Aurora Borealis). AB diamonds add an extra dimension of sparkle and depth to your diamond painting, enhancing the overall appearance and making it stand out.

Fairy Dust Diamonds are an exclusive type of diamond drills that are designed to add extra sparkle and shine to your diamond painting. They have a unique glittery effect, which gives them an enhanced reflective quality, making your artwork more eye-catching and visually appealing.

Electro Diamonds are a special type of diamond drills that feature an electric, metallic-like finish. This finish provides the diamonds with a distinctive and vibrant shine, which adds a unique visual appeal to your diamond painting. Electro Diamonds can help to create stunning effects and enhance the overall appearance of your artwork, making it stand out with their vivid, reflective quality.

Glow-in-the-Dark Diamonds are a unique type of diamond drills that have the ability to absorb light and then emit a soft glow when in the dark. These diamonds provide a stunning, luminous effect to your diamond painting, adding an extra dimension of visual appeal. When used in specific areas or throughout your artwork, Glow-in-the-Dark Diamonds create a captivating, magical look, making your diamond painting even more impressive and memorable.

Iridescent Diamonds are a special type of diamond drills that feature a lustrous, multicolored surface. This iridescent finish causes the diamonds to exhibit a rainbow-like effect, displaying a spectrum of colors as the light hits them from different angles. Iridescent Diamonds add a unique and visually striking element to your diamond painting, enhancing its overall appearance and making it more vibrant and eye-catching.

If your diamonds have static, you can try the following solutions:1. Place the diamond bags in the freezer for a few hours.2. Put small pieces of laundry sheets in a baggie with the diamonds and crush them around.3. Place a quarter or coin with the diamonds in an empty pill bottle and shake them together.These options should reduce the static between drills. If none of these suggestions work, please let us know.

To access a list of all the diamond colors we offer, please join our VIP, Customers-only Facebook Group. You can download the list from there.

Yes, our diamond bags are weighed to ensure enough diamonds are included in each kit. If you run out of a color, please contact our Customer Support team for further assistance.

Our artists carefully translate each standard canvas design into a diamond-painting chart, refining details, colors and shading so the artwork reads beautifully in diamonds. That attention helps preserve the character of the original piece.

Treasure Quest custom kits use a different process: software creates the initial chart, and our artists refine selected details and add enhancements. They won’t have the same level of detail as our fully hand-rendered standard designs.

Yes—custom kits are available as a Treasure Quest reward. Collect the required combination of cards and redeem their codes for a custom kit.

Custom kits aren’t available as a regular made-to-order purchase. Visit the Treasure Quest page to see the current card requirements and artwork guidelines before choosing your image.

Smaller paintings cannot be as detailed due to the nature of this type of art. Read more here.

We currently accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Apple Pay, Sezzle, Afterpay and Shop Pay Installments.

The payment options available for your order will appear at checkout.

Yes, we do!

Yes! We offer Sezzle, Afterpay and Shop Pay Installments. Choose an available option at checkout to see the payment schedule and terms before completing your purchase.

Availability and eligibility depend on your location, order and the payment provider.

All payments on our website are processed through a secure server. Your personal and payment details are kept safe.

Prices are higher for customers outside the US due to additional markups per country. These markups include taxes, fees, and a weighted shipping average applied to the price of each product, along with the exchange rate conversion. We have specific pricing for each individual country we ship to.

The conversion rate from USD to your local currency may seem higher than usual due to fluctuations in exchange rates, potential additional fees (such as service charges or transaction fees imposed by your bank or payment processor), and the markup per country we apply (as mentioned in the previous response regarding higher prices for customers outside the US). This markup includes taxes, fees, and a weighted shipping average applied to the price of each product, along with the exchange rate conversion. Keep in mind that exchange rates are constantly changing, and it is always a good idea to check the current rate with a reliable source or your financial institution before making a purchase.

You can try clearing your browser's cache and cookies or try accessing the website using a different browser. Alternatively, you can try accessing the website on a different device or internet connection to see if the issue persists. If you are still having issues, please contact our Customer Support team for further assistance.

Go to Account > My Wishlist > Create a New Wishlist. To add an item to your wishlist, click the "heart" icon next to the artwork title.

We would love to connect with you! Just add us on our social media below!

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Please email your request to ([email protected]). Be sure to include your website/ social channels, type of event you're planning and other details. We look forward to hearing from you!

Want to connect with like-minded crafters? Click to join our VIP Facebook Group! https://www.facebook.com/groups/diamondartclub3

The team managing the group checks for two things:

1. That the email address provided has a verified purchase history on their DAC account, and
2. That the Facebook name is exactly the same as the name on the DAC account.

If both requirements are satisfied, please resend your join request to the VIP group.

Click here to learn how to become an affiliate!

If you are a blogger or have a press inquiry, please email ([email protected]) Please provide us with your social channels and any other information that might give us a better understanding of your community. We look forward to working with you!

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