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Contact Us
Email us 24/7
support@diamondartclub.comSend us a note (no returns)
66 West Flagler Street, Suite 900 Miami, FL 33130Licensing inquiries
licensing@diamondartclub.comPress inquiries
press@diamondartclub.comWholesale inquiries
wholesale@diamondartclub.comFacebook Messenger
Message Us
Account and Communication
Click the link below to go to the account page to create an account. Enter your information and follow instructions in email to complete your account setup.
You can reset your password by going to the login page and clicking "Forgot Your Password?". You will be prompted to submit your email address. Once submitted, you will receive follow up instructions by email to reset your password.
If you need to change your account name or account email address, please get in touch with support@diamondartclub.com. To change your shipping address, please log in to your account and click on Account > My Account > View Addresses.
Become a Diamond Art Club Insider member for FREE and start your journey into calming creativity. Earn points toward valuable rewards & gain access to exclusives offers. Just create an account & enjoy the first 500 points on us!
If you have stopped receiving early access emails, it could be due to changes in your subscription preferences, technical issues, or emails being marked as spam. Please check your spam or promotions folder and ensure that our email address is added to your contacts. If the issue persists, contact us at support@diamondartclub.com for assistance.
If you are no longer receiving any emails from us, it could be because of changes in your subscription preferences, email address updates, or technical issues such as emails being marked as spam. Make sure to check your spam or promotions folder and add our email address to your contacts. If you still face the issue, please reach out to support@diamondartclub.com for help.
For US customers who want to receive our text messages, you can join our SMS list by sending the 3 letters DAC to 49877. SMS notifications are not available outside of the US.
You may have unsubscribed to our SMS list. You can join our SMS list by sending the 3 letters DAC to 49877.
Approximately three weeks after your order has shipped, you will receive an automated review request asking you to review your purchase. By reviewing your order and posting photos, you'll be able to earn points as explained on our rewards page.
Please note that our system only counts points for reviews made with an email invite, and you can only earn points once every seven days.
We understand your eagerness to stay informed about our upcoming restocks for Diamond Art Club, but regrettably, we cannot confirm specific dates at the moment due to their potential to change.
Nevertheless, we can keep you posted as soon as the diamond art kit you desire is back in stock. It's a breeze! Simply navigate to the product you're eyeing, choose the appropriate size on the product page, and if it's out of stock, you'll see an option to sign up for a restock alert. Input your email, and we'll notify you directly in your inbox when it's back!
To stay up-to-date on restocks as soon as they're available, download our mobile app (Android; iOS) and receive push notifications informing you about restocks.
If you would like to receive back-in-stock notifications via email, please enter your email on the product page for the specific item you're interested in. You will receive an email as soon as it is restocked. Alternatively, you can download our iOS app and sign up for alerts via push notifications. Please note that back-in-stock alerts on our Android mobile app do not work. If you are using an Android device, we recommend entering your email on our website to receive notifications.
Orders and Shipping
After placing an order on our website, you will reach the Thank You page with your order number. Shortly thereafter, you will receive an order confirmation email, which also includes your order number.
To locate the order number for a pending on our website:
To track your package, you can log in to your account to view your order history. Once your package has shipped, a tracking number will also be provided to you through email.
We are so sorry that your order did not arrive to you by the "approximate ship date" associated with your order. The "approximate ship date" is our best estimate as to when your package will arrive.
We suggest contacting the postal carrier responsible for delivering your package.
If your order hasn’t been picked and packed yet, we may be able to accommodate changes. However, shipping charges and certain modifications may not be adjustable once the order is processed.
Sorry, we don't offer in-person pick-ups. All orders are processed and shipped from our contracted 3rd party distribution centers.
If you just placed your order, please e-mail us at support@diamondartclub.com as soon as you can with your order number and request the shipping address update. Once your order status has been processed, we have a tiny window in which we can make the change. Please keep in mind that once an order has been placed and is in process, we may not be able to update the delivery address.
Our system automatically combines separate orders when possible, but shipping charges apply per order at the time of purchase. Since each order is processed individually, we’re unable to retroactively adjust shipping fees. While we do combine orders when possible, placing multiple separate orders impacts warehouse efficiency. For this reason, we strongly encourage customers to place all desired items in a single order whenever possible to avoid multiple shipping charges.
We strive to ship in-stock orders within 24 business hours, excluding weekends and holidays. During periods of high order volume, shipping may take longer.
Unfortunately, we no longer ship to P.O boxes due to fraud and issues with the shipping carriers.
Yes, we do offer free U.S shipping for orders $75. Read more about shipping policy here.
Smaller paintings cannot be as detailed due to the nature of this type of art. Read more here.
Rates for shipping overseas do vary. Simply enter the necessary information and the shipping cost is automatically calculated during checkout.
Unfortunately, that is not something we can assist with. If a package has been marked as delivered by the postal carrier, we are not able to issue a replacement unless the shipment is being returned to us. We suggest getting in touch with the postal service directly.
Returns, Refunds, and Cancellations
You can read about our return policy here.
You can read about our cancelation policy here.
You must send back the unwanted product(s) at your own expense. We highly recommend shipping your piece(s) back via Fedex/UPS not USPS.
Simply a quick message to support@diamondartclub.com letting us know to expect your return and we'll take care of the rest for you.
Your refund will be issued back to your card the day we receive your return.
Unfortunately, we don't accept returns for used items.
Yes, you must initiate your return no later than 30 days after receiving your order.
No, there aren't.
Register your product within 30 days of purchase to activate your warranty and insurance benefits: https://www.diamondartclub.com/pages/warranty-registration
Promos and Rewards
We LOVE to set our customers up with discounts and promotions that are exclusive to members of our website! We encourage all new customers to sign up for DAC Insider, our first-ever rewards program before they do anything else. (Find details here)
After you set up your account and make your first purchase, you will receive a welcome with email with an additional first-time buyer discount! We love giving our customers extra DAC goodies and rewards-- and we continue to give as you place more orders!
To stay up to date with the latest deal, sign up for our Newsletter. We usually email our latest deal/coupon code to our newsletter subscribers so make sure to sign up!
Some codes have limitations. Certain codes work only for specific products and some have a one-time only use. Please note that all promos exclude Gift Cards, shipping, taxes & customs fees.
Once you have personalized your order and proceed to checkout, you will reach the "Payment Information" page. On the right hand side you will see a "Gift card or discount code" box. In the space provided, enter in your gift card code or coupon code. Next, click "Apply". For any remaining balance, your credit card will NOT be charged until you “Confirm Order” on the next screen.
Yes, points expire after 180 days of account inactivity.
To keep your points active and growing, you can:
To redeem your rewards points, you will need to login to your Diamond Art Club account here. You then click on the pink DAC insider on the bottom left corner of the screen to see your balance. To redeem your points, you can click on Spend Points.
Check the code hasn't expired and that no other codes have been applied. Only one code a time can be used.
You can only redeem up to one code per order. Codes cannot be combined.
The early access process works as follows:
This early access process allows Diamond and Ruby members to have the first opportunity to purchase new designs, while also providing a heads-up for app users.
Click here for detailed information on our rewards program!
You can use your insider rewards at any time, however, they cannot be combined with other promotional coupons that are being offered.
Product Issues and Support
If your artwork is damaged, it comes with a lifetime warranty from Diamond Art Club! Read more about damage insurance here.
When you e-mail us, the information is submitted to our customer service department.
Cases are addressed by our Customer Service agents individually- case by case and you are guaranteed to receive a response within 24 hours.
Please refrain from sending multiple emails regarding the same issue as this duplication will cause us to create multiple cases for the same issue.
We are very sorry to hear this, but are here to help! All Diamond Art Club kits (excluding clearance items) come with lifetime missing diamond protection. Please reach out to support@diamondartclub.com with your order confirmation number and missing DMC code. One of our Customer Service representatives will be able to help assist.
If your adhesive loses its stickiness, you can try the following options:
If none of these options work, you can purchase our specially formulated diamond painting glue here
Please contact our Customer Support team for further assistance.
If you’ve misplaced or damaged your sticker sheet, email support@diamondartclub.com. We'll send you a virtual copy to print as a one-time courtesy. Please note that sticker sheet files aren't readily available and need our design team's intervention, so only request them in real emergencies.
Diamond Painting
When it comes to square diamond drills and round diamond drills, there is no clear-cut winner. Both are amazing in their own ways. When purchasing from Diamond Art Club®, there is no guessing involved! Our kits are offered in specifically selected diamond shapes and canvas sizes to help create the best outcome possible for the price point. For example, if you choose a mandala design, it might have round diamonds because they work perfectly for that type of composition. But for a landscape, our designers are more likely to use square diamonds. We want to make it easy to paint with diamonds and supply only the highest quality kits and materials. Whether you choose one with round diamond drills or square diamond drills, you can rest assured that you are getting a quality product that will allow you to create the most beautiful diamond painting artwork on the market today.
Click here to learn more about the differences between Round and Square Diamonds.
If you are unable to choose a size or diamond shape for a particular design, it may be because the design is available only in a specific size and shape, optimized to achieve the best possible result. Designers often select the most suitable size and diamond shape to ensure that the final artwork captures all the necessary details and provides the desired visual effect. This is done to maintain the quality and integrity of the artwork, ensuring customer satisfaction.
Aurora Borealis (AB) diamonds are specially coated diamond drills that have an iridescent finish. This coating gives the diamonds a unique, shimmering effect that mimics the colors of the Northern Lights (Aurora Borealis). AB diamonds add an extra dimension of sparkle and depth to your diamond painting, enhancing the overall appearance and making it stand out.
Fairy Dust Diamonds are an exclusive type of diamond drills that are designed to add extra sparkle and shine to your diamond painting. They have a unique glittery effect, which gives them an enhanced reflective quality, making your artwork more eye-catching and visually appealing.
Electro Diamonds are a special type of diamond drills that feature an electric, metallic-like finish. This finish provides the diamonds with a distinctive and vibrant shine, which adds a unique visual appeal to your diamond painting. Electro Diamonds can help to create stunning effects and enhance the overall appearance of your artwork, making it stand out with their vivid, reflective quality.
Glow-in-the-Dark Diamonds are a unique type of diamond drills that have the ability to absorb light and then emit a soft glow when in the dark. These diamonds provide a stunning, luminous effect to your diamond painting, adding an extra dimension of visual appeal. When used in specific areas or throughout your artwork, Glow-in-the-Dark Diamonds create a captivating, magical look, making your diamond painting even more impressive and memorable.
Iridescent Diamonds are a special type of diamond drills that feature a lustrous, multicolored surface. This iridescent finish causes the diamonds to exhibit a rainbow-like effect, displaying a spectrum of colors as the light hits them from different angles. Iridescent Diamonds add a unique and visually striking element to your diamond painting, enhancing its overall appearance and making it more vibrant and eye-catching.
If your diamonds have static, you can try the following solutions:1. Place the diamond bags in the freezer for a few hours.2. Put small pieces of laundry sheets in a baggie with the diamonds and crush them around.3. Place a quarter or coin with the diamonds in an empty pill bottle and shake them together.These options should reduce the static between drills. If none of these suggestions work, please let us know.
To access a list of all the diamond colors we offer, please join our VIP, Customers-only Facebook Group. You can download the list from there.
Yes, our diamond bags are weighed to ensure enough diamonds are included in each kit. If you run out of a color, please contact our Customer Support team for further assistance.
What makes our company different is that we have graphic designers who spend 8 to 14 hours translating each image into Diamond Art. Other companies use automated computer software, and each image takes less than 60 seconds to chart, and the results for those types of paintings do not look good.
Our Custom Diamond Art kit, which allowed you to upload your own photo and turn it into a diamond painting, has been discontinued since 2019. We no longer offer this option because the results were inconsistent. We cannot manually render each image, as that process takes 8 to 14 hours per image.
Prices are higher for customers outside the US due to additional markups per country. These markups include taxes, fees, and a weighted shipping average applied to the price of each product, along with the exchange rate conversion. We have specific pricing for each individual country we ship to.
The conversion rate from USD to your local currency may seem higher than usual due to fluctuations in exchange rates, potential additional fees (such as service charges or transaction fees imposed by your bank or payment processor), and the markup per country we apply (as mentioned in the previous response regarding higher prices for customers outside the US). This markup includes taxes, fees, and a weighted shipping average applied to the price of each product, along with the exchange rate conversion. Keep in mind that exchange rates are constantly changing, and it is always a good idea to check the current rate with a reliable source or your financial institution before making a purchase.
Collaboration and Social Media
Please email your request to (press@diamondartclub.com). Be sure to include your website/ social channels, type of event you're planning and other details. We look forward to hearing from you!
Want to connect with like-minded crafters? Click to join our VIP Facebook Group! https://www.facebook.com/groups/diamondartclub3
The team managing the group checks for two things:
If both requirements are satisfied, please resend your join request to the VIP group.
If you are a blogger or have a press inquiry, please email (press@diamondartclub.com) Please provide us with your social channels and any other information that might give us a better understanding of your community. We look forward to working with you!
Payment and Security
We currently accept Visa, MasterCard, American Express, Discover, PayPal, Google Pay, Apple Pay, Sezzle (US only), and AfterPay.
Yes, we do!
Yes, we accept installment payments through the following services:
All payments on our website are processed through a secure server. Your personal and payment details are kept safe.
Website
You can try clearing your browser's cache and cookies or try accessing the website using a different browser. Alternatively, you can try accessing the website on a different device or internet connection to see if the issue persists. If you are still having issues, please contact our Customer Support team for further assistance.
Make sure that you are using the correct discount/rewards code. If you are using the correct code and you still get an error message, please contact our Customer Support team for further assistance.
Go to Account > My Wishlist > Create a New Wishlist. To add an item to your wishlist, click the "heart" icon next to the artwork title.
Policies and Contact Information
support@diamondartclub.com - available 24/7
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